CUSTOMER SERVICE -
Quality CUSTOMER SERVICE manufacture by COX Filter Bag at reasonable price. Material pass FDA, SGS test.
ISO Certified
What is cox filter cloth service range?
How long about warranty period?
What is your filter products satisfaction guarantee?
What about the shipping policy?
What about the exchange policy?
What about the return policy?
What about the privacy policy?
Service Range:
During the warranty period and operation period beyond the warranty period, if your products never changes, our quality will never change.
Your satisfaction is our priority at COX Filter Cloth. Our Customer Service Representatives are committed to the same high standards as our filter products. We value your feedback and look forward to hearing from you with your comments and suggestions. For any other inquires please call us toll free at 0086632-5290925-806 or send e-mail to customerservice@filterbagfabric.com
Warranty period:
180 days warranty, No risk return and Exchange
Satisfaction Guarantee:
COX Filter Cloth manufacture fitlter products accordance with the ISO quality guarantee system in order to ensure our products to be durable, stable, reliable.
Constantly improve the equipment capability and improve the production efficiency and product quality of services, and problem solving capability in the company.
It might be a problem of probability, but hardly avoid offer the disqualification products by accident. Please let us know as early as possible when you find the products you buy is inferior.
We'll certainly look into that and give you a satisfactory answer in the first time.
Office Hours
Monday-Friday 9:00am to 5:00pm
By E-Mail
customerservice@filterbagfabric.com o Sally(Customer Service Manager)
By Phone
0086632-5290925 – 806
Shipping Policy
COX Filter Cloth ships the products around the world main port. All in stock items are processed and shipped Monday-Friday within 5 working days of your order being processed. For manufacture according the quantity you ordered, detail time please email sales@filterbagfabric.com
Standard Quantity:
Delivered in 10-20 Business Days
Calculating Charges:
Shipping charges are determined by the order value and the destination.
Exchange Policy
Exchange Policye: repairing or replacing is provided for free if it is out of use because of quality defects during the proper use in 6 months.
During the warranty period, maintain and change the products for the customers for free.(except for the products damage caused by human factors and customer should bear the shipping charges).
Wearing parts and parts damaged due to improper or negligent treatment to the Contract Filter Products or other Equipment by the End-User shall be excluded from the guarantee.
Return Policy
We accept any customers returen application in warranty period, but your side must keep the products never used and keep the original packing, please contact our customer servicer before you do it.
Customers must return the official receipt along with the faulty product. According China Customs needed, you must mark the reason for returning the product on the official receipt.
If we have refunds agreements, you will be responsible for the return shipping charges and some tax. The balance will be refunded back to you after we receive and check the items.
CUSTOMER SERVICE Tags : Filter Fabric
CUSTOMER SERVICE FAQ | Professional Liquid Filtration SolutionsUN. CUSTOMER SERVICE Product & Compliance
Q: Do your CUSTOMER SERVICE meet EU and North American regulatory requirements?
UN: Yes. Our CUSTOMER SERVICE are manufactured using FDA-compliant filter materials.
We provide full technical documentation, material safety data sheets (MSDS), and third-party test reports (SGS).
Q: What is the quality standard and consistency of your CUSTOMER SERVICE?
UN: Zaozhuang COX Industry Technology operate strict accordingly ISO 9001 quality management.
All CUSTOMER SERVICE are made from high-strength filter fabric with precise micron ratings and excellent particle retention. Every CUSTOMER SERVICE undergoes strict QA inspection before packing.
We implement a multi-stage quality control process: each CUSTOMER SERVICE are inspected after tailor, after sewing or melt body & bottom, after sewing or melt neck , and again before final packaging.
This ensures consistent quality and minimizes defects. Batch-to-batch consistency is tightly controlled with defect rates below 1%.
B. Delivery & Logistics
Q: What is the typical lead time for CUSTOMER SERVICE?
UN: Standard lead time is 1–2 weeks for regular sizes and 1month for custom orders.
93.5% order can delivery within 1week.
Q: What is your MOQ and sample policy for CUSTOMER SERVICE?
UN: MOQ is usually 50–100 pieces. We offer low MOQ for first orders and provide paid samples (cost can be deducted from future bulk orders). We understand the importance of validation before large commitments.
C. Prezzi & Pagamento
Q: How competitive is your pricing?
UN: We offer highly competitive factory-direct pricing with clear volume discounts.
Total Cost of Ownership (TCO) — including product durability, filtration efficiency, and reduced replacement frequency. Q: Will prices increase if raw material costs rise?
UN: We will give you at least 15 days advance notice and work together to explore cost-optimization options such as alternative micron ratings or order consolidation.
D. Service & Support
Q: How quickly do you respond to inquiries?
UN: We guarantee a professional reply within 24 business hours (usually much faster).
You will be assigned a dedicated account manager who communicates clearly and efficiently via email, WhatsApp, or phone — helping you minimize communication costs and time.
Q: What is your after-sales service and warranty?
UN: We offer a 6-month quality warranty. If there is any manufacturing defect, we will replace the products and cover return shipping costs.
Customer feedback is actively used to continuously improve our products and service.
Q: Can you provide customization and technical optimization?
UN: Absolutely. Our team can customize micron filter rating, bag size, ring type (Standard PP(Eaton & FSI)/SS & Steel/Soft PP Ring), seam style (welded/sewn), and handle design according to your specific filtration needs. We also proactively suggest optimizations for higher flow rates, longer service life, or better cost efficiency.
Q: Do you support sustainability or ESG requirements?
UN: Yes. We offer recyclable packaging options and are continuously improving our production process to reduce environmental impact.